Oct 17, 2019
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Job Summary: The Mountain Dispatcher at Stowe coordinates communications during lift opening and closing to ensure a smooth on-time opening/closing of the resort to the public, and keeps key personnel within the resort informed of progress and anticipated delays. The Dispatcher will log all lift stoppages, report and communicate all information to appropriate departments, as well as alert proper management of all lift down time and time elapsed. Description: Stowe Mountain Resort is seeking Mountain/Base Area Operations Dispatchers for the winter season. The Dispatcher provides clear and concise communications regarding ski lift status to lift maintenance, lift operations, ski patrol, the information center and other departments and managers as needed throughout the operating hours of the ski hill. The Dispatcher will communicate with the base operations teams regarding facility and parking needs around the resort. The Dispatcher will perform dispatch functions and maintain records required by Stowe Mountain Resort, its departments and other regulatory agencies and Vail Resorts, Inc. to include procedures and operating logs. This position is the communication center for Operations utilizing telephone, radio, email and social media platforms (such as Twitter). Our early morning team will provide the morning conditions report for our guests. Responsibilities, included but not limited to: * Provide timely communication and records on lift openings/delays/closings, trail status changes and conditions, parking updates. * Provide timely communications and record keeping required for our base ops team. Working closely with the Lift Operations team. * Answer all telephone and radio calls in Dispatch; determine nature of calls, gain a firm grasp of Stowe's SOP and EAP, and the ability to prioritize on a daily and emergency basis. * Supply status and progress reports to department operating groups as required. * Update mountain information signs and status boards, as well as online social media content management tools that continually keep our guests informed. * Provide accurate morning snow reporting via multiple systems to get the word to our guests on weather, trail and lift forecast for the day. * Keep accurate and up to date daily, weekly and seasonal Dispatch logs and other records related to assigned duties. * Perform continuous monitoring of a 7 radio channel system and several dispatch phone lines. Listen carefully to all radio transmissions to stay informed of all activities on the mountain. * Thorough information collecting and data entry to maintain logs. * Coordinate emergency travel needs for rescue services arriving at the resort. * Perform various clerical tasks related to department operations. * Flexibility - the Dispatch Center operates from 5am - 5pm, 7 days a week. We offer a 7a-5p shift for our full-time team. There is occasional need to be available after 5pm. * Adhere to Vail Resorts Guidelines including Grooming and Dress Code Policy. Job Qualifications: * High school diploma or equivalent - required. * Experience, advanced degree or certification in office administration - helpful. * Advanced knowledge of Microsoft Office and standard business networking - required. * Broad base of general typing, clerical, data entry and office skills. * Willingness to gain a greater knowledge of Stowe's ski trails, lifts and mountain operations. * Ability, reliability to come in early on a scheduled basis. * Capability to learn a wide variety of information about department operations quickly, with maintaining confidentiality. * Strong verbal skills in English. Ability to communicate with all levels of personnel. * Confidence to speak clearly, give accurate details and give direction. * Ability to multitask and prioritize in a sometimes stressful situation. * Previous radio experience - preferred. * Familiarity with ski resort operations - preferred. * Knowledge of Stowe Mountain Resort - helpful. * Valid driver's license - preferred. * Attention to detail with a high level of organizational skills. This is a seasonal position starting in November and ending in April, or when the resort business declines for the winter season (measured by lift closures). There is one full time (4 10 hour days) and two part time position available and weekends/holidays are a must. We are looking for enthusiastic team players to join us in providing our guests with a superior recreational experience and an attitude of constant improvement and excellence. Your legendary attention to detail and commitment to service come naturally as you support our internal team. Benefits include: * Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * Medical, Dental, and Vision plans (full-time positions) * 401(k) Retirement Plan * Excellent training and professional development Stowe Mountain Resort is widely revered as the Ski Capital of the East. Located on Vermont's highest peak, Stowe is a renowned world-class, family-friendly destination, offering year-round amenities from skiing to rock climbing and zip-lining. Travelers are drawn from across the globe to this dynamic mountain and the legendary community of this passionate, quintessential New England ski town. Come join the Stowe Mountain team where you'll instantly feel at home. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 175690
Vail Resorts
Stowe, VT 05672, USA
Full time
