Apr 21, 2018
Job Description Job Summary: The Driver Manager will be responsible for managing activities for thirty (30) to fifty (50) professional drivers. Will be responsible for charting, and taking a proactive approach as a manager of people to maximize driver's performance. The Driver Manager will be the direct point of contact for all assigned drivers and must be able to prioritize multiple tasks in an efficient and timely manner by responding to all inquiries and issues. Primary Responsibilities: Manage and lead a group of assigned drivers towards achieving company goals Make suggestions and recommendations as to hiring, firing, advancement and promotions of drivers within assigned group Driver tracking is critical and is imperative the Driver Manager be aware of the status of all assigned drivers at all times. Will be required to run the results and identify any potential issues relevant to timeliness and prompt customer service of all drivers. Identify and correct issues and maintain open communication with customer service so they can notify the customers as applicable. Must analyze all situations and communicate material facts pertaining to the load or delivery issue. Must be able to effectively communicate to customer service and be prepared to speak directly to the customer when necessary and providing them with an alternative schedule for a delivery time. The Driver Manager will be required to record all service issues and/or failures which involve their assigned driver(s). Will be required to take the necessary steps to issue a service failure and be able to effectively communicate concerns to the drivers. Preplanning is critical and the Driver Manager should stack as many preplans on a driver as practicable and within the guidelines of service hours; and in consideration of other potential factors which may limit them. Using the Tracking system is necessary and the Driver Manager should utilize this communication tool as much as possible. If a driver needs to speak directly or privately with a Driver Manager, this should be made possible by the Driver Manager. By sending a driver his/her preplans in advance excessive telephone calls may be avoided as the driver will be more prepared. Maintain an open line of communication to the drivers during his/her hours of operation. Check calls to confirm accurate information is maintained. It is the responsibility of the Driver Manager to check and correct the required check calls by their assigned drivers. Must promote, adhere to and manage the hours of service requirements for all assigned drivers. Logs should be monitored for accuracy by utilizing the available tools and resources; such as the logs, key documentation such as receipts, dispatch records, and check calls. Drivers who falsify or do not comply with the hours of service regulations are placing the company at risk and are subject to fines and convictions. Any driver who falsifies or refuses to comply with the hours of service requirements is subject to immediate termination of employment. Any violations must be immediately reported to the Director of Safety. Employee relations with new drivers are critical, therefore it is required of all Driver Managers to greet a new driver and to communicate expectations as well as to discuss his/her needs. Driver reviews must be performed on a minimum of three (3) drivers each week. The review should include a debriefing of any events, an opportunity to discuss any issues and to hear the driver's concerns. It is critical a Driver Manager communicates concerns regarding driver performance or violations so appropriate action may be taken and the customers will not be impacted. Must be able to handle multiple tasks with the ability to prioritize and complete tasks in a timely and efficient manner. Must be proficient in Microsoft Office and be able to update spreadsheets, prepare emails and communicate through interoffice communications and to fleet through McLeod Software. Must document and communicate any information which may result in legal problems, compliance issues or jeopardize customer or community relations. Works with Driver Services Manager to resolve driver complaints Qualifications: Minimum of two (2) years of management experience in the transportation industry. Knowledge of all DOT regulations including hours of service requirements and drivers logs. Excellent written and verbal communication skills. Proficient in McLeod Software (Willing to train as well) Ability to prioritize multiple tasks in a timely and efficient manner. Proficient in Microsoft Office. Ability to create and maintain spreadsheets and to interpret charts and graphs. Able to work 45 + hours weekly Company Description O-T-R TRUCKING COMPANY WITH OVER 600 TRUCKS RUNNING IN 11 WESTERN STATES. Looking to expand our footprint with the right talent.
Legend Transportation Yuba City, CA, USA Full time