Jan 25, 2020
OVERVIEW Join the Leader in the Home Healthcare IndustryRotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. Each and every day, thousands of employees contribute to delivering outstanding customer service and patient care through hundreds of locations across 48 states. Additional information can be found at . TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK JOB INFORMATION SummaryWe are seeking a dedicated Patient Service Technician - Local Medical Equipment Delivery Driver who wants to be part of a company who makes a difference in patients lives. In this position you will be responsible for making deliveries, providing services and ensuring patients and/or caregivers understand instructions for and are comfortable with use of respiratory and medical equipment.Essential Duties and ResponsibilitiesAvailable for on-call assignments as neededAdheres to and implements all company policies and procedures, including but not limited to Clinical ProgramsAdheres to the guidelines established in the Rotech WayBuilds relationships with patients and/or caregiversCompletes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.Complies with applicable laws and regulationsDelivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulationsDelivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local laws and regulationsProvide clear instructions to patients and/or caregivers to ensure understanding of equipmentDelivers, sets up and maintains equipment at the delivery address using company vehicleDevelops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and Joint Commission guidelinesDevelops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulationsEducates the patient and/or caregiver on the safe use and maintenance of the delivered itemsEncourages patients and/or caregivers to complete the Customer Perception of Care surveyMaintains assigned company vehicle in a clean and safe working conditionObserves additional needs that the patient may have and reports to management during morning meetingReports equipment hazards and/or product incidents as requiredSafeguards patients Protected Health Information and adheres to all HIPPA privacy regulationsWorks with location personnel to coordinate deliveriesPerforms other duties as assignedSupervisory ResponsibilitiesNone Employment is contingent onBackground investigation (company-wide)Drug screen (when applicable for the position)Valid drivers license in state of residence with a clean driving record (when applicable for the position)Education and/or ExperienceHigh school diploma or GED equivalent3 years delivery experienceExperience working in healthcare, home health or the medical fieldStrong customer service backgroundSkills, Knowledge and AbilitiesEffectively communicate in English; both oral and written, with location employees and patientsHelpful, knowledgeable and polite while maintaining a positive attitudeInterpret a variety of instructions in a variety of communication mediumsKnowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)Maintain confidentiality and practice discretion and caution when handling sensitive informationMapping skills including ability to plan time-saving delivery routesMechanical aptitude with ability to learnMulti-task along with attention to detailMust be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and divisionRead and successfully interpret written directions and/or instructions in EnglishSelf-motivation, organized, time-management and deductive problem solving skillsSense of urgency and responsiveness to customersWork independently and as part of a teamPhysical DemandsAvailable for on-call assignments as needed (after business hours &/or weekends)Requires sitting, walking, standing, talking or listeningRequires close vision to small print on computer and or paperworkRequires lifting and transporting of patient equipment and or move full & empty cylindersRequires contact with patients and equipment with potential exposure to contagious pathogensRequires driving a company vehicle for the majority of the workdayRequires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery addressMachines, Equipment and Technical AbilitiesUnderstanding use of all applicable home medical equipment and suppliesUsing common office equipment (e.g., phone, copier, fax, computer, etc.)Internet, including knowledge of email transmission and communicationInternet navigation and researchLoading, unloading and proper tie down procedures of transported oxygen and other cargo as per company policyOperating the assigned company vehicle safelyOperating vehicle mounted power lift or rail gates as requiredTroubleshooting and repairing equipmentWork EnvironmentExtensive travel via company vehicle required to patients homes and/or delivery address for set-ups and recurring deliveriesWarehouse and office with moderate to high noise levels ROTECH INFORMATION Rotech OffersCareer Path and Management OpportunitiesBonusEmployee Discounts, Referral Bonus, Recognition Program and Employee Service ProgramCell Phone reimbursement (when applicable for the position)Mileage reimbursement (when applicable for the position)Benefits401kMedical, Prescription, Dental and Vision plansFlexible Spending Account and Health Savings AccountShort Term and Long Term DisabilitySupplemental Life InsuranceEmployee Assistance ProgramPaid Time Off and Paid HolidaysMake the right move, create your job profile and apply today!!The hiring manager will review your resume and contact youif your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.
Rotech Healthcare Inc Sarasota, FL, USA Full time