Sep 28, 2020
Job Description: ECS is seeking a qualified SOC Operations Manager to lead a staff of 25 - 30 operators, analysts, and developers for a large, Federal IT project in Albuquerque, New Mexico. The SOC monitors thousands of classified and unclassified completing elements on a 24x7x365 basis for 14,000 tickets, 160,000 monitoring events, 45,000 Control M events, and 12,000 email requests each year. The SOC Operations Manager will work as part of the larger Program Management Team including the General/Program Manager and Operations Managers in other functional areas. Prior experience with the Department of Energy (DOE) and DOE's IT Programs, tools, and systems is highly preferred and advantageous for this position. Responsibilities Include: Manage and oversee the creation and communication of shift logs for significant events or occurrences Monitoring the creation, management, and resolution of tickets and calls through an automated distribution system. Report significant events and...
Albuquerque, NM, USA