Apr 14, 2021
Title: Customer Account Specialist Department: Customer Service General Summary: The Customer Account Specialist is the primary internal McNaughton-McKay contact for external customers and internal customers, including the outside sales staff. This position ensures the appropriate product is selected, ordered, and delivered to the customer based on the customers business needs. Key Responsibilities: 1.Manages customer orders, changes, and cancellations as received via phone call, fax, or other electronic communication. 2.Determines, negotiates, and/or communicates pricing (including margins, discounts, payment terms, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested. 3.Uses discretion and judgment when negotiating price to maximize profit margin while meeting the Customers requirements. 4.Researches and identifies current vendors or other sources that carry non-stock product to fill Customer...
Mcnaughton McKay
Findlay, OH 45840, USA
Full time