Apr 02, 2020
Transportation Coach • Ensures associates understand and execute safe practices • Conducts startup meetings and Stop Observations • Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations • Communicates clear expectations for associates and provides timely and constructive feedback • Monitors and manages associate performance, ensuring that associates are executing assigned tasks accurately and as scheduled • Mentors and builds relationships with associates, recording planned encounters when needed, and completing annual reviews • Holds associates in department accountable to expected behaviors and performance levels • Manages Live-Unload schedules • Coordinates as needed with import group around requirements for Customs-Trade Partnership Against Terrorism (CTPAT) • Coordinates as needed with Distribution Center Operations and Support Teams • Monitors Less-than-Load (LTL) Consolidation and Inbound load quality issues • Conducts yard management audits • Conducts prebill audits to resolves carrier and or vendor invoicing issues • Completes miscellaneous freight expense (MFC) processing for carriers • Audits Transportation email boxes (Traffic & MFC) • Updates transportation metrics as needed (Red Prairie, OTS, Backhauls, Misc.) • Maintains store delivery schedules per current programs • Serves as subject matter expert for the stores and resolves transportation issues • Monitors trailer pools and discusses daily strategy with carriers, planning, and operations • Ensures yard checks, gate passes, Haz Mat and BOL paperwork are handled appropriately and accurately • Administrates destroy in field product (DIF), inter-company buybacks (ICB), and recycle returns and ensures these are correctly paired with outbound loads • Coordinates inter-company buybacks (ICB) requests from stores • Coordinates DC to DC transfers, DC to Non-serviced store, and EME loads (i.e., emergency product sent from vendors and DC's to support storm response) • Keeps current of Department of Transportation (DOT), state, and local transportation regulations • Communicates effectively with associates regarding business objectives or current issues Template Revised 8/1/2019 Page 2 of 4 • Provides associates with meaningful developmental opportunities and prepares them for upward promotion if interested • Discusses and resolves issues with and between associates • Participates in the hiring process by initiating job requisitions when appropriate and interviewing prospective candidates • Ensures associates receive proper training III. Competencies Needed: Core Competencies Focus on Customers • Holds self and others accountable for delivering SMART customer service. • Addresses gaps in team's ability to meet customer needs. • Gathers customer satisfaction input on behalf of team. • Aligns business processes to customer needs. Deliver Results • Motivates individuals and teams to achieve meaningful results. • Encourages others to persist despite setbacks. • Fosters a sense of urgency in others. • Keeps team focused on the most critical priorities. Take Action • Translates plans into clear actions for self and others. • Drives others to take timely action. • Keeps things prioritized appropriately. • Addresses issues quickly. Show Courage • Helps others take a stand and face adversity. • Confronts tough organizational issues. • Delivers difficult messages directly. • Demonstrates the courage to say "no". Continue Learning • Pursues challenging assignments that build capabilities. • Seeks and accepts feedback from others and takes steps to improve. • Fosters an environment that helps others develop their skills. • Encourages the sharing of useful, real-time feedback and learnings with each other. Functional/Technical Competencies Make Quality Decisions • Holds others accountable for making sound decisions that comply with policies and standards. • Is willing to make tough decisions and move them forward, even if they are unpopular. • Strikes the right balance between accepting workable solutions and pushing for better alternatives. • Synthesizes information, experience, and various inputs to determine the best course of action. Solve Complex Problems • Coaches others to analyze information and evaluate alternatives to solve problems. • Defines complex issues clearly despite incomplete or ambiguous information. • Draws on multiple perspectives and sources to better understand and solve problems. • Asks the right questions to stimulate critical thinking and help others accurately analyze complex situations. Template Revised 8/1/2019 Page 3 of 4 Safety Orientation • Ability to work safely and maintain awareness of workplace conditions that affect associate and customer safety. This includes the ability to understand and follow company safety policies and procedures, complete work in a safe manner, caring about safety of self, others, and customers, responding appropriately in an emergency, and reporting unsafe conditions. Be Adaptable • Adapts or shifts priorities in response to the needs of customers, stakeholders, or the organization. • Helps the workgroup adapt approach to new situations. • Knows when to shift approach and when to stay the course in the face of changing demands. • Leverages challenging situations to set an example of adaptability. Direct Work • Coordinates and integrates the work of others to avoid duplication of effort. • Delegates responsibility and conveys clear expectations to others. • Intervenes appropriately to remove obstacles. • Monitors others' progress. Develop Talent • Fosters an environment that encourages and enables others to build skills and develop their careers. • Provides useful real-time coaching to others. • Recommends developmental activities and stretch assignments to others. • Ensures that qualified successors are identified and ready for key team roles. Communicate Effectively • Adjusts communication content and style to the audience as needed. • Breaks down communication barriers between others. • Encourages candid and open communication among groups. • Practices active listening skills to verify understanding. Drive Engagement • Empowers others to make decisions and own their work. • Ensures that all team members are motivated to work toward common goals. • Celebrates the team's successes along the way. • Provides praise, recognition, and rewards for strong performance. IV. Dimensions of the Job SCOPE OF POSITION: Number of Total Staff: 4-6 Direct Reports (Salaried): 0 Direct Reports (Hourly): 4-6 Indirect Reports (Salaried): 0 Indirect Reports (Hourly): 0 DIRECT REPORTS: Direct Report Title Job Function Transportation Team Member Process the paperwork for inbound and outbound drivers, handle inbound DC gate truck traffic, receive product in the data management system/warehouse management system and prepare shipping documents for outbound trucks. Template Revised 8/1/2019 Job Requirements:
Lowe's Home Improvement
Kissimmee, FL, USA
Full time
