Mar 16, 2019
GENERAL DESCRIPTIONThe Director of Operations is responsible for the delivery of document capture and data extraction services across the US. In this key position you will be the senior operations interface for the organization. This position is accountable for the operational effectiveness and financial management for the assigned operations. The Director of Operations is a key position reporting to the CEO.RESPONSIBILITIESAccountable for successful delivery of Capture Services including document capture, and intelligent data extraction.Drive key performance indicators, service level agreements, metrics, scorecards and cost savings initiatives.Perform budgetary controls relating to service area cost structure.Maximize potential for contract renewals by through superior client satisfaction.Achieve profit budgets.Develop relationships with customers to understand their on-going needs; identify and correct operational deficiencies.Provide operating expertise and guidance to operations managers on matters regarding staffing, operations, finance and reporting, contract compliance, quality, and customer care.Maintain appropriate records, to comply with company processes and procedures, to meet contractual obligations and to meet various legal or regulatory entities, including but not limited to OSHA, SOX, CMS, ISO, etc.Work closely with senior Quality management to implement and maintain effective quality and compliance programs that are consistent with the organization's overall quality requirements and objectives.Provide leadership to the employees that are consistent with employee engagement objectivesKey behaviors include:Establish direction & goals – set achievable but demanding goals that are linked to the objectives of the client and the organization.Operational support – provide operating expertise and guidance to the site managers on matters regarding staffing, operations, quality and customer care.Coaching & counsel – create a positive atmosphere of professionalism and support to staff at all levels. Provide honest and timely feedback to employees and address performance issues with directness and sensitivity.Recognize, reward and manage performance.Assists in the development and utilization of accurate forecasting and financial reporting tools to assist management in developing best business practices and strategies.Develops financial and personnel requirements for the production department based on production schedules.Develops and maintains up to date production reports and metrics to monitor and measure progress of each contract.Other duties as assignedQUALIFICATIONSB.S. in Information Technology, Math or Business field.Minimum 5 years relevant experience.Strong organizational skills with the ability to respond to changing priorities.Strong interpersonal and communication skills, both verbal and written.Expert in use of statistical analysis and data presentation tools such as Microsoft Excel and PowerPoint.Effective planning, prioritization and organizational skillsExceptional written and verbal communication skillsCustomer relationship building & negotiation skills; problem solverProven ability to manage multi-shift high volume processing operationDeep understanding of document and data capture processes and technology, Proven leadership, consistent with employee engagement objectivesAble to provide operating expertise and guidance to operations managers on matters regarding staffing, operations, finance and reporting, contract compliance, quality, and customer careEffective relationships with customers to understand their on-going needs; identify and correct operational deficienciesAbility to collaborate with industry leaders to support and manage client initiatives and requirementsAbility to drive key performance indicators, service level agreements, metrics, scorecards and cost savings initiativesAnacomp is an EEO employer, M/F/D/V.