Feb 17, 2020
Connection has a fantastic opportunity through our technical staffing division in Schaumburg, IL. We are looking for a Sr. Service Technician. This is a permanent opportunity with full benefits. Job Details: Working under the general supervision of the Manager Mission Critical, the Senior Service Technician MC provides technical support via telephone to maintenance contract customers primarily related to servers. The Sr Service Technician will determine if parts replacement is required and coordinates the delivery of parts and scheduling of a field technician to resolve customer issues within specified Service Level Agreements (SLAs) Provide onsite repair services for maintenance contract customers Provides technical support for our maintenance contract customers that may include identifying a defective part(s) and may require on-site service Troubleshoots problem with customers per phone contact. Resolves issue over the phone if possible Identifies if part replacement is required and coordinates delivery and install within specified SLA with field technician to resolve issue Ensures proper tracking of support request and resolution in the ticketing system Provides on-site repair services for maintenance contract customers within a 4-hour SLA Monitors part inventory, order parts, return warranty parts to the vendor as required. 5 plus years of experience Certifications: HP Proliant servers and Blades and Blade enclosures; CompTIA Server+ Knowledge of HP Insight Manager Experience and knowledge of server hardware alerts and firmware versions and upgrades Knowledge of network cabling and protocols i.e. DHCP, DNS, TCP/IP Knowledge of server hardware components and part replacement procedures Hands-on experience with HP Proliant servers and Blades and iLo, HP c3000 and c7000 Blade enclosures, IBM x86 series servers and IBM blade center, Dell servers, HP MSA storage units Troubleshooting skills; determines the problem and executes the resolution Flexible availability in working hours.
Connection Schaumburg, IL, USA