Service Experts
Mar 21, 2018
Service Experts , located in Plano Texas, has an immediate vacancy for a Dispatcher. RESPONSIBILITIES: • Manages difficult customer situations, respond promptly to customer needs and solicits customer feedback to improve service. • Answers incoming calls, enter information into Sampro database • Schedules and coordinates appointments with service technicians effectively and efficiently. • Communicates with technicians by phone to monitor completion of scheduled jobs and identify available time slots, unfinished jobs, overbooking and inefficiencies • Contacts customers to verify scheduled appointments and reschedule missed appointments • Route maintenance and service technicians based on technician skill level and geographic location. • Promoting maintenance plans and other sales programs with customers • Provide feedback to manager and other departments on escalated customer or service issues • Supports internal customers (corporate and division managers) as needed REQUIREMENTS : • High School Diploma or equivalent • 2 years Dispatching Experience, preferably dispatching service technicians • Excellent verbal communication skills to interface with customers and managers and customers by phone • Working knowledge of Sampro or other accounting system • Strong Customer Service Focus • Detail Oriented, Team Oriented • Ability to multi-task and stay organized • Excellent attendance and punctuality • Strong sense of urgency, initiative and drive to provide quality service. • Positive attitude and ability to work in a fast-paced environment • Computer Skills: Basic Microsoft Office Excel and Word computer proficiency. BENEFITS We also offer comprehensive benefits and insurance plans (based on hours worked) including: • Competitive Wage Rates • Healthcare, Dental, Vision Insurance • Life & Disability Insurance • Paid Time Off & Holidays • 401K Plan
Service Experts Plano,US