Mar 14, 2019

Lead Dispatch

  • J&D Refrigerated Services
  • Clackamas, OR 97015

Job Overview

A family owned company is looking for a stellar Dispatcher to join our team. Along with our stellar benefits package, we have a great company culture and an experienced staff to support you.

We're looking for reliable Dispatcher to help create & manage trucking routes that keep costs down but meet customer scheduling needs. The Dispatcher will be in continual communication with the truck drivers to support their route completion. The Dispatcher needs to communicate changes to the applicable team member and update the scheduling system appropriately.

Dispatcher responsibilities and duties

  • Maintain contact with drivers and freight team throughout the day, promoting team collaboration
  • Control all aspects of driver paperwork, ensuring attention to detail
  • Sustain communication with drivers throughout the day to modify daily routes to accommodate the needs of customers
  • Act as a communication liaison to answer incoming phone calls from drivers on the road and deliver messages to the freight team and escalate to management (as applicable)
  • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries

Dispatcher qualifications and skills

  • High school diploma/GED required
  • Consistent schedule in the office
  • Strong written and oral communication skills
  • Ability to work in a team environment in high pressure situations

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)
  • Dispatching: 1 year (Preferred)

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