Oct 14, 2018


  • & Other Stories
  • New York, NY

Job Overview

Function: Sales - & Other Stories

Department: Store

Reports to: Store Manager

Direct Reports: Sales Ambassadors

Overall Job Function: Responsible for sales, customer service and profitability of a floor/concept. Manages a team within a floor/concept according to & Other Stories values, standards, policies and procedures and is responsible for all people development functions. Is an & Other Stories brand ambassador by providing excellent customer service and product knowledge at all times.

Job Responsibility including but not limited to:


  • Actively work to build great teamwork with our values as the basis. Your leadership sets an example for others and you act as a role model when it comes to applying & Other Stories values in your everyday work.
  • Organizes and distributes the work of his/her staff, sets priorities and keeps an overview of the tasks to be accomplished in accordance with the Store Manager
  • Manages, recruits, on boards, trains, develops and provides succession planning for the staff in the store in partnership with the Store Manager
  • Develops teams in brand, fashion and product knowledge and customer service skills
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time off requests, pay, location or title changes, conducting terminations and corrective actions and making employment decisions
  • Assists the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive and motivating work environment


  • Takes action within floor/concept to maximize sales through joint operational and commercial focus to obtain highest level of profitability
  • Proactively ensures team has knowledge on all product, event, promotion, display guidelines and merchandise information
  • Ensures garment presentation, garment level and visual standards within the floor/concept are presented according to & Other Stories expectations
  • Plans and coordinates together with the visual team all activities concerning events, promotions and sales activities in his/her floor/concept


  • Effectively schedules the staff within the floor/concept according to the needs and restrictions of the business and adjusts hours as necessary to reach store and takt goals
  • Works with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
  • Responsible for knowledge and completion of cash office operational functions
  • Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
  • May be assigned overall store responsibility in absence of Store Manager

Customer Service

  • Provides excellent direct and indirect customer service according to & Other Stories standards on the sales floor, in the fitting room and at the cash point.

Financial Accountability:

  • Assists Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for floor/concept; works with comparable sales to last year, sales to budget and future sales trends to maximize profitability
  • Accurate recording of sales and worked hour figures

Minimum Candidate Qualifications:

  • High School Graduate or equivalent. Associate’s or Bachelor’s Degree preferred.
  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a step stool


  • Exceptional customer service and interpersonal skills
  • Proven organizational and analytical skills
  • Ability to be proactive to drive sales by creating selling opportunities
  • Strong garment presentation skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to take own initiative and work under own direction
  • Ability to work strategically, tactically and operationally
  • Able to multi-task in a fast paced environment
  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
  • Ability to provide feedback in a constructive and professional way
  • Ability to handle conflict and resolve problems constructively
  • Experience in administrating progressive discipline process and performance management
  • Basic computer skills, such as browser navigation, software interaction and data entry are needed
  • Open availability including evenings and weekends
  • Minimal travel required as necessary (i.e. Workshops)

Job Status: Non-Exempt, Hourly

EEOC Classification: SLS


  • Medical and Vision Coverage*
  • Dental Coverage
  • Domestic Partner Health Coverage
  • Flexible Spending Accounts
  • Parental Leave Pay
  • Life Assistance Program*
  • Wellness Programs


  • Generous Vacation Package*
  • Wellness Days
  • Company Paid Holidays, including your Birthday!*
  • Jury Duty Leave*
  • Bereavement Time*


  • Commuter Benefits for parking & transit*
  • 401K Retirement Plan with a generous company match*
  • Working Advantage Discount Program*
  • Short and Long Term Disability
  • Life Insurance and Accidental Death
  • Supplemental Life Insurance


  • Pet Insurance*
  • Hyatt Group Legal Plan
  • Met Life Auto / Home Insurance
  • Opportunities to grow with the Company!*

Eligibility for benefits may depend upon position, hours worked and length of service at H&M. Most benefits are available to Full-time staff. The * indicates benefits available to Part-time staff, too.

JOB POSTING: Oct 9, 2018, 12:21:47 PM UNPOSTING DATE: Nov 8, 2018, 10:59:00 PM

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