Aug 18, 2019

Dispatcher

  • Midwest Medical Transport Company
  • Dispatch, KS

Job Overview

Summary/Objective

Responds to both emergency and non-emergency service inquiries and disseminates information to the appropriate person, station, and/or crew to successfully complete the requested call in a timely manner.



ADA: (American Disabilities Act) Incidence Percentage of Time Spent

Lifting 20# Low (0%-25%)

Standing Low (0%-25%)

Sitting High (50%-75%)

Walking Low (0%-25%)

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ensuring that all transport requests are picked up in a timely manner
  • Ensuring all crews are accounted for at all times
  • Ensuring that callers are notified of any delays in transports
  • Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately and to respond correctly and efficiently Dispatching of transport requests and relaying appropriate information to field and flight crews
  • Knowledge of geography of service area
  • Interact professionally with other health care personnel
  • Work as part of a team

Competencies

  • Possess good verbal communication skills
  • Ability to deal with adverse situations
  • Keyboard and computer skills; minimum typing speed of 25 words per minute
  • Professional telephone manner
  • Excellent listening skills

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment computers, phones, printers, scanners and photocopiers.

Physical Demands

  • Must be able to sit for long periods of times
  • Must be able to hear well
  • Must be able to speak, write, and understand English fluently

Position Type/Expected Hours of Work

  • Full and Part time positions
  • Days, overnights and weekends

Travel

No travel is expected for this position

Required Education and Experience

  • High school diploma or GED
  • Data entry experience
  • Experience using Microsoft software
  • Medical terminology knowledge

Preferred Education and Experience

  • Emergency Medical Services experience
  • Experience in communications or call center

Additional Eligibility Requirements

  • Must pass company provided physical exam (post offer, pre- employment) & Drug Screen
  • Must successfully complete company sponsored EVOC

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of actives, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibilities

Reports to: Systems Director
Position oversees: N/A



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