To patrol hotel premises to maintain order, enforce regulations, and ensure observance of applicable laws by performing the duties as assigned and according to hotel standards.
Provide Security Coverage to the hotel; i.e. patrols lobbies, corridors, and public area rooms.
Confers with management, interviews guests and employees, and screens persons to detect infringements and investigate disturbances, complaints, thefts, vandalism, and accidents.
Completes incident/investigations report to security incidents and forwards reports to the appropriate management personnel.
Patrols public areas to detect unsafe conditions, missing or inoperative safety equipment and take corrective measures. Report any findings to supervisor.
Warns or ejects disruptive individuals from the premises, and cautions careless persons in order to avoid accident or injury.
Provides assistance for accident victims and completes accident reports; contacts emergency medical personnel, if necessary.
Responds to medical emergency, if necessary. May be required to conduct CPR or First Aid as the first to arrive upon the scene.
Notifies staff of presence of persons with questionable behavior.
Responds to guest requests for assistance regarding operation of room safes.
Investigates incidents of fighting, theft, or vandalism on hotel property.
Responsible for distribution and inventory of hotel keys and radio equipment to authorized personnel.
Inspects employees’ packages when entering and exiting the hotel under the direction of Human Resources.
Completes guest incident reports and investigates when necessary, then distributes to appropriate management personnel.
Completes incident reports according to hotel policies.
Responds to emergency alarms within the hotel and investigates the probable cause.
Notifies the appropriate personnel of the status and the conclusion of the investigation.
High school graduate or equivalent
Must be able to clearly communicate in English with guests, visitors, management and co‑workers to their understanding in person
Must be able to provide legible communication and directions
One year of related experience and/or training; or equivalent combination of educations and experience.
Some training in hospitality industry.
Ability to apply common sense understanding to carry out simple one or two step instructions.
Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 200# in tight spaces; Lift, carry and position loads of at least 50#. These abilities are required for an entire shift
Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials.