Aug 20, 2019

Vehicle Service Agent

  • Advantage/EZ Rent
  • Morrisville, NC 27560

Job Overview

Description

Position Summary

Responsible for cleaning returned vehicles in alignment with company quality standards and ensuring they’re ready for active use in the fleet, while supporting vehicle returns if and when required

Duties and Responsibilities

  • Individually, or as part of a team, cleans returned rental vehicles in preparation for return to active use in the fleet, including vacuuming seats and floors, wiping dashes, cleaning windows, and running the vehicle through the car wash or washing vehicles by hand
  • Identifies any additional vehicle damage that may have been missed by the Return / Kiosk Agent
  • Tops up washer fluid and refills gas tank, ensuring customers receive a rental vehicle full of fuel
  • Performs tire inspections, checking pressure and topping up with air if/when required
  • Follows child seat rental policy and procedure, ensuring child seats are cleaned and maintained for a rental use
  • When required, supports the movement and transfer of rental vehicles to and from the fleet parking lot to the rental “ready line”
  • Required to turn in any lost and found item found when cleaning the vehicle
  • Ensure work environment is maintained in a clean and orderly fashion, in support of health and safety practices
  • Other duties as required

Qualifications:

  • High school diploma or GED required
  • Minimum 1 year car rental industry preferred, some vehicle detailing experience required
  • Ability to pay attention to detail
  • Demonstrate strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Must have the ability to manage stressful or unusual situations in order to maintain good customer service
  • Must have basic computer navigation skills and knowledge of Microsoft Office Applications
  • Must be willing to wear company uniforms
  • Must be at least 21 years old and be able to pass pre-employment background and drug screens.
  • Must have a valid driver's license with a satisfactory driving record.
  • Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
  • Must be authorized to work in the United States

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