Aug 20, 2019

Emergency Service Collector

  • Faneuil
  • Stuart, FL

Job Overview



**Candidates must have open availability 6 days of the week including weekdays and weekends. Must be able to travel between Jupiter (exit 116) to Ft Pierce (exit 152)

*Pay Rate: $9.63 per hour.

This is a Full-Time position. After a 90 day probationary period, employees will be eligible to enroll in Medical/Dental/Vision/401K benefits, and they will begin to accrue sick and vacation time based on hours worked.

Position summary:

This position is responsible for accurately classifying vehicles, collecting tolls and providing change to motorists traveling through a toll lane.

Requirements of position:

  • The employee must be available for all 3 shifts 6 days per week. Employee availability cannot be altered after hire for any reason. The one day off or not on-call will be scheduled Monday-Thursday and could be adjusted as needed.
  • Employee will be required to travel between the Jupiter and Lantana plazas on the Florida Turnpike.
  • Employee will be required to accept every shift offered regardless of lead time provided the ESC has less than 40 hours in that particular week.
  • ESC employees may be required to travel outside of their normal work area and may be compensated for mileage if appropriate.
  • ESC employees will be considered FT with benefits.
  • The ESC will be managed to a strict policy of shift refusals
  • Employee cannot refuse more than (3) shifts in a rolling 30 day period or the employee will lose their position as an ESC and will forfeit the $1.00 per hour premium.
  • If an employee loses their position as an ESC, he/she will revert back to a floater position which is considered part time, benefits will be lost.
  • Employee will be guaranteed 32 hours pay per week regardless of hours worked, not to exceed 40 hours.
  • Employee has the right to decline shifts after 40 hours of work per week without consequence. However, cannot decline more than (3) shifts during a 30 day period.
  • Individuals in this program will be the first choice for overtime if required.
  • The ESC employee will receive a premium rate of $1.00 over and above the employee current rate of pay which cannot exceed 25% of the TC current base rate.
  • Employee must return phone calls for shifts requirements within one hour of the initial call to the employee.
  • ESCs are responsible for alerting Faneuil with any change to contact information immediately.
  • ESCs must keep an active phone available so they can be contacted at all times.
  • ESCs must be willing to take calls 24hrs per day, 7 days per week.
  • It will be the employee’s responsibility to keep in touch with the service center hourly if the employee is not in possession of a phone.

Job Responsibilities:

  • Proficiently operate the Department’s toll collection equipment according to procedure.
  • Accurately classify vehicles and collect proper toll amounts from motorists traveling through a toll lane.
  • Accurately make change for various U.S. bill denominations in a timely manner, issue receipts to motorist and write insufficient fund slips.
  • Accurately complete operational reports reflecting toll lane activity. At end of the shift, balance cash and prepare accurate cash deposits on monies collected and tickets received.

Job Requirements:

  • High school diploma or GED.
  • Successfully pass English, math and cash calculation tests.
  • Required to possess and maintain a current/valid driver’s license.
  • Availability to work weekend hours based on business needs.
  • Ability to handle high traffic volume quickly and efficiently.
  • Ability to safely walk across toll lanes and climb/descend stairs while carrying up to 30 pounds.
  • Ability to walk long distances.
  • Ability to determine vehicle classification by visual inspection.
  • Ability to handle money and make change.
  • Ability to determine correct tolls based on a numerical table provided.
  • Ability to deal with the public in a tactful and courteous manner.
  • Ability to communicate effectively in English both verbally and in writing.
  • Ability to express ideas and concepts clearly.
  • Interpersonal communication skills.
  • Cash handling experience on a computerized system.

Final candidates for this position will need to successfully complete drug screening and a background investigation, which may include a criminal and credit check along with DMV.

Job Type: Full-time

Salary: $9.63 /hour


  • Cash Handling: 1 year (Preferred)


  • High school (Preferred)


  • Driver's License (Preferred)

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