Oct 18, 2019

Dock Master

  • Worth Ross Management Co., Inc. AAMC
  • Austin, TX

Job Overview

Department: Engineering

Supervisor: Chief Engineer

Hours: Minimum 40 hours per week


This position manages and maintains all aspects of the Loading Dock, Shipping, Receiving, Security, Trash and Refuse Maintenance as well as Vendor/Contractor and Moving Companies load in and out of the property. The Dock Master will work closely with the Front Desk Concierge, the Engineering Department as well as the Housekeeping department at the property.


  • Responsible for cleaning, maintaining and organizing the loading dock area, shipping and receiving as well as the Package Storage areas.
  • Assists in monitoring inventory levels, ordering supplies and items needed for the property, Engineering department, Front Desk and Housekeeping.
  • Attends on-going training.
  • Able to maintain a clean and sanitary condition at the loading dock.
  • Pressure washes Loading Dock area on a regularly scheduled basis, and when necessary keeps these visible areas looking their best.
  • Able to monitor and troubleshoot our fire and security systems when an issue/situation occurs, so they can clearly describe the issue to monitoring/maintenance personnel.
  • Able to work in a fast-paced environment, with the ability to prioritize and then re-prioritize work orders during the day with the assistance of the Chief Engineer.
  • Perform other duties as required, when requested by management.
  • Complete all required forms and chain of custody documents.
  • Log all incoming packages (UPS, FEDEX, DHL, USPS, Courier) and notify homeowners by scanning and emailing tracking information through BuildingLink
  • Log all outgoing package pickups as well as periodically audit the package storage room to ensure accuracy.
  • Schedule all moving companies, deliveries and on-site contractor visits by utilizing BuildingLink Software and ensuring proper insurance coverages prior to arrival at property.
  • Regularly clean and power wash the loading dock and shipping/receiving areas to maintain a like new appearance.
  • Assist in daily pick up, scheduling and movement of trash containers, dumpsters, recycling and other dock items.
  • Complete the properties Annual Waste Diversion Plan with the City of Austin.



  • High School Diploma preferred.
  • 4+ years of verifiable previous experience working as a shipping/receiving manager at a


  • Maintains relationships with all vendors, movers and delivery services.
  • Previous experience in residential high-rise or hotel/resort is a plus. Experience in a customer service/hospitality environment is also a plus.
  • Must possess strong understanding of Microsoft Excel, Property Management Systems such as BuildingLink, LightSpeed, Dwell Live, etc.
  • Any trade certifications/licenses a plus
  • Willingness and desire to attend industry sponsored educational seminars.
  • Prior Clerical, Loss Prevention or Front Desk experience a plus


  • Must possess a background in logistics/shipping/receiving and a strong interpersonal skill, as well as knowledge/experience of customer service principles and practices.
  • Experience in, and current knowledge of, all shipping companies and local curriers, including accurate tracking and record keeping.

Special Requirements:

  • Physical demands include ability to lift 50 to 100lb, following appropriate safety procedures.
  • Ensures all safety precautions are followed while performing work. Always maintains a safe work environment.
  • Must have excellent time management skills and a strong work ethic to ensure that they complete all their responsibilities on a timely basis.
  • Able to handle, finger, grasp and lift objects and packages. Reach with hands and arms.
  • Able to repeat various motions with the wrists, hands and fingers to complete tasks.
  • Ability to work in an upright standing or sitting position for long periods of time. Ability to walk and when necessary climb.
  • Ability to work in different environmental conditions - heat, cold, wind, rain.
  • Ability to quickly and easily navigate the building as required to meet the job functions.
  • Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately. Ability to respond to emergencies in a timely manner.
  • Ability to work extended/flexible hours, weekends, and holidays if required by coverage for the building. Able to be on-call outside of normal operating hours when required.
  • Must have reliable transportation.
  • Able to work well with others, but also able to work independently without supervision.
  • Computer literate and able to use Microsoft Office applications (Word, Excel, etc.), email, and search engines.
  • Must be reliable, flexible, and on-time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Salary: $20.00 to $28.00 /hour

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