Oct 18, 2019

Rental Coordinator

  • Cashman Equipment
  • Elko, NV

Job Overview

  • Maintain accurate daily phone logs (left to rights).
  • Plan, organize and schedule rental deliveries, pick ups, moves and swaps in a timely manner.
  • Coordinate/record credit approvals and invoicing in compliance with company guidelines.
  • Coordinate inventory availability with manager, rental representatives, yard persons, shop leads and drivers.

ESSENTIAL FUNCTIONS:

  • Maintain accurate daily phone logs (left to rights).
  • Plan, organize and schedule rental deliveries, pick ups, moves and swaps in a timely manner.
  • Coordinate/record credit approvals and invoicing in compliance with company guidelines.
  • Coordinate inventory availability with manager, rental representatives, yard persons, shop leads and drivers.
  • Communicate effectively. Actively seek and provide feedback from customers, rental representatives, fellow employees, and manager.
  • Coordinate rentals with internal and external customers on a regular and systematic basis.
  • Answer all incoming rental inquiries from customers and rental representatives including timely follow-up on all requests.
  • Review rental agreements and invoices for accuracy and completeness.

ADDITIONAL RESPONSIBILITIES:

  • Complete all paperwork in a timely and accurate manner.
  • Track rentals and orders for inventory reporting.
  • Work varying shifts and overtime as business needs arise.
  • Adhere to company policies, procedures and regulations.
  • Enable Cashman to achieve its objective of Safely Home. Everyone. Every Day.™ by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
  • Report any unsafe acts or conditions.
  • Deliver Cashman’s “Best Customer Experience” for all internal and external customers on a consistent basis.
  • Other duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of effective customer service techniques including telemarketing, relationship building and partnering.
  • Ability to develop and maintain good working relationships with all co-workers, customers and the general public.
  • Excellent phone and customer service skills.
  • Knowledge of basic mathematical computations and understanding of financial reports.
  • Knowledge of product line and components.
  • Proficient computer technology skills, including ability to utilize company software.
  • Exceed annual goals/targets established for rental orders.
  • Effectively work as a team member, assisting where appropriate and requesting assistance when needed.
  • Achieves a customer focus by delivering high quality, cost effective service.

EDUCATION AND EXPERIENCE:

  • High school diploma, GED, trade school or equivalent.
  • Ability to read and understand materials commonly used in the job function.
  • Strong verbal and written communication skills.
  • Minimum of one (1) year experience in direct customer contact.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Professional attitude and appearance consistent with position and responsibilities.
  • Self-motivated and detail oriented; able to work with a minimum of supervision.
  • Stand/walk 1-4 hours a day.
  • Sit 5-6 hours a day.
  • Occasionally/frequently lift 50 lbs.
  • Must use hands for repetitive simple grasping, pushing, pulling and fine manipulation.
  • Must be able to occasionally bend, squat and climb; including ability to ascend and descend ladders.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office/inside environment.
  • Occasional exposure to shop/warehouse/outside environment.
  • Field environment with exposure to adverse weather conditions including heat, cold, wind, rain, dust and dirt.
  • Valid Nevada State Drivers License with an acceptable driving record.

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