Bilingual Senior Recruiter- High Volume - Call Center
Ansafone Contact Centers
Orlando, FL, USA
Field Service Technician
Ansafone is a 24/7/365 US-based call center service provider and BPO company leading successful businesses toward a premier customer experience. From healthcare and education to banking, government, retail and a number of other industries, we've been there for your customers around the clock with the courteous help and expert knowledge they need to stay engaged with your business.
Thanks to 50 years of call center experience, we can deliver the exact tools, technology and staff you need to operate essential call center and BPO services. Our full integration with your business begins by understanding you, your organization's goals, and what your customers expect from you and your services. From there, it's all about providing customer-centric solutions that remain unparalleled in the industry today.
Here at Ansafone we are building an HR team of individuals that work collaboratively with each other as well as our leadership teams to create and maintain a culture that reflects our core values of: Customer Focused, Acts of Kindness, Teamwork, Continuous Improvement, Have Fun and InTegrity. (CATCH IT!)
As the Senior Recruiter for our organization, you will develop/revise job descriptions as applicable, source and screen/interview customer service representative candidates for multi-site and multi-state locations. The successful candidate will have the ability to collaborate with department managers on a regular basis and proactively identify future hiring needs. You will be responsible for the following which includes but is not limited to:
• Develop and implement recruiting strategies and find innovative ways to attract front line talent in multistate geographies. • Lead all stages of the recruiting process, including posting job openings, reviewing and screening applications, and conducting interviews (in Spanish as dictated by role requirements.) • Perform job and task analysis to document job requirements and objectives in order to revise and/or create accurate job descriptions as needed. • Create recruitment materials and post jobs to appropriate job board, social media sites, newspapers, colleges etc. • Utilize multiple sourcing strategies to attract candidates and create a candidate pool for high demand hiring needs. • Coordinate and participate in local job fairs and/or job fairs at company locations. • Source and recruit candidates by using a variety of methods. • Assess applicants' relevant knowledge, skills, soft skills, experience and aptitudes • Continually monitor and apply recruiting best practices and make recommendations to improve recruiting processes and strategies. • Provide analytical and well documented recruiting reports. • Act as a point of contact and build influential candidate relationships during the selection process
Other Responsibilities • Create and maintain recruiting budget. • Participate in development and implementation of recruiting and compliance training programs as needed. • Participate in HCM system improvements.
Minimum Requirements • Must be bilingual in English and Spanish. • High School diploma/GED and a minimum of 3 years of experience as a Recruiter in fast-paced high-volume environment (either an in-house or staffing agency recruiter) • Bachelor's degree in Human Resources or related business degree or equivalent combination of education, experience and training. • Excellent communication (written and verbal), and interpersonal skills, and the ability to work independently are necessary. • Sound judgement, decision-making and problem-solving skills. • Strong and organizational skills and attention to detail. • Desire to work as a team with a results-driven approach. • Proficient in using MS Office. • Ability to work from home and travel 5% - 10% to office locations and job fairs as needed.
Preferred: • Answering service/call center recruiting experience. • Experience recruiting for remote positions. • Good working knowledge of HRIS and ATS systems. • Interest in and knowledge of leading recruiting trends. • Bachelor's degree in Human Resources or related business degree or equivalent combination of education, experience and training.
Location: This position will be a work from home position but will need to be centrally located to travel to our Ocala and Miami Florida offices.
Benefits: Our benefit offerings include but are not limited to: medical, dental, vision, 401(k) and paid time off (PTO).