May 20, 2021

Customer Success Service Delivery Manager

  • ITAC Solutions, LLC
  • Birmingham, AL, USA
Full time Transportation Professional

Job Overview

ITAC is helping our client in Birmingham, AL find a Customer Success Service Delivery Manager. This position would be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction.



Responsibilities:

  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Present new technologies to the clients
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Remaining organized and meeting deadlines.
  • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.


Requirements:

  • A bachelor's degree in a business-related field.
  • Experience in customer service, Information Technology, and logistics may be advantageous.
  • Understanding of web technologies such as HTML, CSS, and web services
  • Strong customer service, project management, and quality control skills.
  • Prior Account Management experience
  • Excellent leadership and customer service skills.

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