Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.
Technical SkillsNet SQLAdditional SkillsProject ManagementDetailed JDNet SQLTechnical Lead B Sc M Sc BE MCADrive and lead the team for management of one or more application portfolios WITH the objective of timely restoration of services and fulfillment of business requests thereby meeting service level commitments and continuou service improvement in the portfolio managed WITHIN THE LIMITS OF predefined corporate guidelinesStakeholder Management Responsible for liaising between project teams across locations and the Customer Service Management Participate and provide inputs for release planning Act as the Cognizant Delivery team point of contact for the portfolio Support Service Management process related activities performed by the SMO with relevant delivery data Responsible for end to end services for the application cluster portfolio being managed Coordinate with onsite and offshore teams as necessary during project delivery including daily connect callsService Tracking Ensure adherence to SOW requirements including client security and compliance needs Follow up with internal and external stakeholders Customer and Vendor liaison to progress tickets to resolution Ensure adherence to defined processes like creating problem records performing timely RCAs creating knowledge articles maintaining application documentation etc Prepare performance dash boards management reports Ensure schedule adherence for release requests and notify stakeholders in case of deviationsService Execution Conduct periodic data analysis perform RCA for any targets missed and customer escalations Report the findings to the Service Manager Implement all Corrective and Preventive actions Deploy process as defined in the process handbook Prepare release notes and ensure application documents are updated to reflect the changes madeKnowledge Management Ensure complete KT to support teams before any production releasePeople Management Coach the delivery team Continually assess skill level and provide intervention assistance provide inputs for learning plans Conduct regular meetings with the project teams and address their issues concerns Accountable to manage the workload of the team Provide inputs for appraisal rating promotion recommendations and rewards and recognition Evaluate candidates during lateral hiring processContribution to Org Initiatives Adhere to Organization policies and procedures Participate in Customer round table discussionsfloor visits and share project experience Share best practices with the Organization and leverage Organization assets for the benefit of the projectBusiness Development and Customer Relationship Management Report performance dashboards on a periodic basis to the customer stakeholders Engages with Customer and drive status report meetings Jointly work with the customer to prioritize improvement opportunities Manage all Customer requests through effective queue management prioritization of demand Identify and assess service improvement opportunitiesAccount Operations Plan resource rotation to comply with Organization Business Unit recommended Pyramid and Span Coordinate shift operations and logistics effectively Perform task and module level estimations and conduct reviews to ensure quality of deliverables Provide inputs for resource level projections like leave plans additional resource requirements etc Implementation of planned Service Improvement initiativesAudit Participate and provide inputs for all audits
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management, and beyond.
Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.
Awards and Accolades:
America's Most Honored Businesses (Top 10%)
Awarded by USPAAC for Fastest Growing Business in the US
12th Fastest-Growing Staffing Company in the USA by Staffing Industry Analysts in the US (2020, 2019, 2020)
Fastest 50 by NJ Biz (2020, 2019, 2020)
INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% of companies make it to this list).
Top 100 by Dallas Business Journal (2020 and 2019)
Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
2019 Spirit of Alliance Award by Agile1
2018 Best of the Best Platinum Award by Agile1
2018 TechServe Alliance Excellence Awards Winner
2017 Best of the Best Gold Award by Agile1(Act1 Group)