Nov 14, 2021

Donation Field Supervisor

  • Seattle Goodwill
  • Seattle, WA, USA
Full time Transportation Professional

Job Overview

Working for Seattle Goodwill is more than just working for a non-profit. Beyond being part of an organization that offers free job training and education to the community, you'll find working for us has its benefits for you too! We offer a comprehensive health plan (medical, dental and prescriptions), dental and life insurance, available supplemental life, accident, illness and disability coverage, flexible spending program, 403(b) Retirement Savings program, paid vacation and sick time, tuition reimbursement, employee discounts, and an Employee Assistance Program for you and everyone in your household!

Job Summary

Responsible for supervising donation station attendants at single or multiple sites. Ensures proper staff levels at all ADC sites. Provides initial and on-going training and supervision for all ADC personnel. Works with Transportation and Donations departments to ensure proper flow of donated goods. Maintains employee morale and conducts periodic performance evaluations as needed.

Essential Functions:

Build and maintain internal and external customer satisfaction.
Complete operational requirements by scheduling and assigning employees.
Manage employees, equipment, facilities and logistics for each ADC.
Set expectations, instruct, coach and identify employee training needs.
Responsible for interviewing and hiring.
Resolve workplace problems by addressing issues that impact employee performance and productivity. Partner with Donations Manager and Human Resources when appropriate.
Prepare and maintain reports and data by collecting, documenting and summarizing information.
Complete projects by planning, organizing and monitoring assignments.
Maintain a clean work environment.
Upholds safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; reports any potential hazards or accidents.
Other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Minimum Job Requirements:

Education: High School Diploma or Equivalent
Experience: 2 years donations experience, including supervisory experience.
Specific Skills/Knowledge/Licenses: Valid WA State driver's license with good driving record. Basic understanding of Microsoft Office products (Word, Outlook). Proven ability to provide excellent customer service.

Essential Physical Abilities:

Lifting and carrying pounds; Developed fine motor control (grasp, handle, manipulate objects with fingers;
Standing for long periods of time; Frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders;
Able to travel across a variety of surfaces (stairs, ramps, uneven terrain).

Essential Mental/Sensory Abilities:

Able to become certified for forklift driving
Organizing, sorting, categorizing, counting, adding, subtracting
Interpreting data
Problem Solving
Written and verbal communication skills

Working Conditions:

Outdoor and warehouse environment, temperature varies, exposure to dust. Must have reliable transportation as this position requires regular travel to various locations.

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