Supervise freight operation and dock labor at show site at all facilities in which the company produces events. Plans for assigned shows including the labor and equipment, job assignments of qualified labor, hours of operation, paperwork procedures, timekeeping, and job cost.
Essential Job Duties
* Supervise dock labor at show site by assigning qualified personnel to perform work * Supervise dock operation to ensure a safe work environment * Assist with the training of dock labor * Communicate with decorating operations and Account Executive on the move-in and move-out schedule of each show * Interact with the facility manager for assigned show and ensure that all facility rules and regulations are followed * Work with In-House Material Receiving Supervisor/Lead/Foreman to move warehouse freight to show site * Determine needs and request equipment, tools, and labor required to produce show * Ensure that all paperwork procedures are followed as outlined in the procedure manual * Ensure job cost is kept to a minimum without sacrificing service to customers * Ensure all rigging and machinery is in the proper location; order and supervise all drivers and machine operators and related equipment such as cranes and large capacity forklifts * Conduct safety and service meetings at show site * Properly analyze and explain invoices to exhibitors and collect all monies due; aid CSRs in collecting disputed invoices * Project labor and analyze labor budgeted using the labor budgeting * Produce accurate payroll forms and timecards for labor worked on shows * Complete post-show recap after show is completed * Professionally interact with show staff and employees to provide the best possible service * Contact exhibitors regarding shortages, damages, or re-routes on outbound shipment * Ensure all equipment is returned from show site to the warehouse * Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program * All other duties as assigned
* Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, and Teamwork * Ability to perform as a responsible ESOP owner * Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for employment, if not currently employed by Shepard Exposition Services, Inc
* 2+ years of industry experience preferred * Supervisory experience preferred * Prior experience working with unions and managing labor relations * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write reports and correspondence * Must possess critical thinking, sound reasoning, and decision-making skills in unclear situations * Ability to calculate figures and amounts such as discounts * Must be able to quote prices, schedule staff, and provide excellent customer service * Must be familiar with current material handling rates, show rules and regulations, association requirements, and pertinent information to show * Experience with computer and web-based systems and programs like Outlook, Word, and Excel * Strong verbal and written communication and presentation skills, and ability to communicate with all levels in the organization * Good interpersonal skills and ability to interact appropriately with co-workers and customers * Ability to work in a fast-paced, sometimes stressful, and time-sensitive environment