Nov 15, 2021

Customer Experience Specialist

  • Tax Airfreight, Inc.
  • Milwaukee, WI, USA
Full time Transportation Professional

Job Overview

Reporting to the Corporate Customer Experience Manager, providing superior service to Tax-Air's customer base. Performs customer experience functions including but not limited to, answering a high volume of customer calls, entering freight pick-ups, providing rate quotes, responding to customer inquiries, etc.

Employment Type: Direct Hire, Full Time

Hours: 8:30am - 5:00pm Monday-Friday

Benefit Eligible: Subject to a waiting period; Health, Vision, Dental, 401(k), Life Insurance.

Wage: Based on experience.

Responsibilities

- Promotes and maintains a flexible, cooperative, team-oriented, and customer-focused attitude within and between Tax-Air departments and terminals.

- Ensures effective, efficient, timely customer care and relations. Projects and always maintains a positive attitude and professional business image.

- Responds to customer calls in a call center environment; works to accurately and efficiently process the highest volume of calls possible on a daily basis in a timely and professional manner.

- Provides complete and accurate transportation rates upon request.

- Traces and processes hard copy PODs to satisfy customer requirements.

- Enters freight pick-up orders efficiently and accurately, as received, via customer calls, fax, email, etc.

- Scans customer or other related documents into the Tax-Air imaging system as required.

- Proactively identifies customer care problems, system issues, or process improvements and makes appropriate recommendations to assigned Supervisor.

- Informs Supervisor of pertinent issues and information warranting their knowledge, action, attention and/or resolution.

- Other duties as assigned.

Requirements

- Minimum 6 months experience in an office environment or a combination of education and work experience conducive to a customer experience role.

- Basic understanding of the transportation and/or air freight industry preferred.

- Strong written and verbal communication skills as well as excellent telephone etiquette; displays a consistent, high level of professionalism.

- Superior organizational, customer relations, problem-solving and follow-up skills.

- Proficient and accurate skills in data entry and math computation.

- Proficient computer skills with the ability to effectively process documents and navigate within software applications.

- Ability to work effectively and efficiently in a fast-paced and stressful environment with continuously changing priorities.

- Flexible and adaptable to changing work schedules and changes in work processes.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Application Question:

  • Thank you for considering Tax Airfreight as your destination employer.

Please take a few moments to complete our Culture Index Survey by following the link below.

  • Failure to complete the necessary survey will result in an incomplete job submission and you may be removed from consideration.

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Work Location:

  • One location

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company's website:

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

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