Nov 15, 2021

Operations Manager

  • AIT Worldwide Logistics
  • Minneapolis, MN, USA
Full time Transportation Professional

Job Overview

Wake up each day to be part of a movement.

A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver.®

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of America's Best Employers in 2021! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview

AIT is seeking a highly energetic Operations Manager to join our team and take on an exciting and challenging Operations role! The Operations Manager is responsible for establishing and executing company strategy related to domestic and international freight movements through an understanding of industry trends and best practices. Recruit, develop and motivate staff to provide a world class customer experience and meet or exceed client expectations. Insure the station has the necessary tools in place to succeed and expand their business levels in international products lines in a sustained fashion. Work with current and prospective logistics services providers and internal AIT functional departments to develop the best overall strategy. Execution of those strategies includes establishing, measuring and managing to applicable metrics with service providers, vendors and internal AIT functions to ensure timely and efficient flow of product for AIT.

This job is 100% in-site in the office

What You Will Be Doing Day-to-Day
  • Develop and execute the station's operations strategy of AIT for enhancing the customer experience and maximize station performance.
  • Ensure processes and metrics are in place to ensure growth, service and profitability goals are accomplished with the operations environment as well as other station departments.
  • Manage and communicate with AIT's carriers insuring best value and service vs objectives.
  • Ensures providers meet and adhere to their service commitments and agreed terms of service.
  • Exhibits strong negotiating skills and execution in service provider Agreements including ad hoc and spot rates.
  • Ability to track performance and develop strategic processes and proactively improve efficiencies and reduce lead time lanes.
  • Provides coaching and mentoring employees in a broad global environment.
  • Actively support key account operations requirements and insure service execution and reliability.
  • Continue to build rapport with clients and work to develop new opportunities and create and manage key visual tools and tracking processes.
  • All other job duties as assigned
What We Look For In Teammates
  • A team player who works well with others - being respectful to our teammates is a Core Value!
  • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
  • Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
  • Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
Other Skills We Hope To See
  • Bachelor's degree in logistics, preferred.
  • 5-10 years experience in domestic operations, additional experience in international forwarding is a plus
  • Ability to understand the department's impact on the Station P&L and contribute positively to the result
  • 1-3 years of operations supervisory experience and managing a team preferred
  • Previous experience in the freight forwarding industry including domestic and international aspects.
  • Procurement skills; Operational and P&L management of products and services in a high-performance organization. Leadership on decisions balancing customer experience with organizational goals.
  • Excellent organization and time management skills.
  • Excellent communication skills both written and oral with the ability to communicate to employees, manager and upper management levels.
What AIT Can Offer You
  • Growing company with a record year in performance that continues to scale!
  • Opportunity to drive significant changes in a growing station with an ability to make an impact across the organization
  • Hands-on and passionate CEO who understands the importance of hiring great talent - passionately caring for co-workers is a Core Value!
  • Laid-back and open-door work environment
  • High Performance culture with a focus on a growth mindset where continuous improvement is embraced
  • Opportunity for advancement
  • Competitive compensation package including eligibility for profit share program
  • Full line-up of benefits
  • Tuition assistance
  • Volunteer program - it's also a Core Value - we actively engage in our communities!
About AIT Worldwide Logistics

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at ext 5218 or email your resume to

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