Alba Wheels Up was founded with the philosophy of ensuring customer compliance with regulations while coordinating efficient, timely movement of freight and information. With beginnings that go back over 70 years, Alba and Wheels Up operated as two separate entities which merged to form Alba Wheels Up, a family of true logistics professionals. Following the successful merger of the companies, the company has become an industry leader. In March 2021 The Company received significant strategic investment from Southfield Capital, a leading private equity fund. This investment is positioning the company to continued acceleration through organic growth and acquisitions.
The integration of new technologies and exemplary service standards have allowed Alba Wheels Up to be on the forefront of changes in the global trade industry. Tremendous regulatory visibility has allowed Alba Wheels Up to engage in regulatory pilot programs while forward-thinking mindset means The Company fully adopts new Customs and Border Protection technologies and regulations before the competition.
Job Description: Responsible for processing ocean import transactions, and for providing and maintaining effective customer service and satisfaction.
* Receive, review and process ocean import documentation from overseas agents/customers. * Handle bookings from oversees agents and coordinate the move to destination * Understand agent fees and pricing per client in order to process invoices accurately * Follow company protocol for billing a file * Update shipment status, issue arrival notice and obtain entry documents for customs entries. Communicate with customs brokers to confirm customs release status. * Arrange freight release with steamship lines and confirm cargo availability. * Respond in a timely manner to customer requests on shipment status by phone or email. Refer customers to your supervisor or manager when questions are beyond scope of responsibility. * Follow up bookings received from overseas agents and customers, and open ocean import files * Adhere to all domestic and international shipping regulations. * Advise your supervisor or manager of any transaction problems and irregularities. * Perform any other related tasks as required or assigned by your supervisor or manager.
* Must have a High School diploma, an Associate degree or higher is preferred. * A minimum of 4-5 years of freight forwarding experience in the ocean import department. * Proficient in Windows and Microsoft Office Suite, especially with Excel * Experience working with Cargowise is a plus * Must have a pro-active attitude and strong time management skills * Extremely detailed oriented and well organized * Must be a team player and also be able to work independently * Good communication skills (verbal and written) * Great customer service skills * Ability to work in a busy and fast paced environment
Alba Wheels Up International is an Equal Opportunity Employer