Nov 15, 2021

Customer Advocate -- Mass Transit Specialist

  • ModivCare
  • Philadelphia, PA, USA
Full time Transportation Professional

Job Overview

The Customer Advocate -- Mass Transit (MT) is responsible for identifying clients that meet the criteria for using the Public Transit. The Customer Advocate - MT works closely with the Transportation and Quality Assurance departments to ensure smooth coordination of the potential clients to public transportation. This position will maintain an open line of communication with superiors and co-workers, recipients, facilities, and public transit systems.

ESSENTIAL FUNCTIONS

  • Identifies potential Medicaid recipients/ clients that meet the criteria for using the Public
  • Transit system and Gas Reimbursement program
  • Distributes transit tickets when appropriate and tracks utilization via defined tools
  • Works closely with the Customer Advocates and Member Experience departments to ensure smooth coordination of the potential clients to the bus
  • Maintains an open line of communication with superiors and co-workers, facilities and public transit systems
  • Remains knowledgeable of public transit bus routes and schedules
  • Creates and maintains spreadsheets showing 12 month goals and projected cost savings
  • Performs other duties as assigned

POSITION QUALIFICATIONS

Education

  • High School Graduate or General Education Degree (GED)

Skills & Experience

  • 2 years of prior customer service experience heavy phone volume and data entry strongly preferred
  • Knowledge of Medicaid guidelines and covered services a plus

1 to 2 years public transit experience preferred

  • Superior customer service and phone skills; strong problem solving, time management, and organizational skills
  • Exemplary soft skills to include, but not limited to, excellent verbal and written communication
  • Ability to set and meet realistic cost saving goals
  • Create and maintain spreadsheets showing 12-month goal projects and cost savings
  • Ability to accurately type 35+ words per minute
  • Ability to work independently or within a team a must
  • Computer proficiency with MS Office Suite (Word, Outlook, Excel)
  • Bi-lingual English/Spanish a plus

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: Starting at $13.61/hour

ModivCare is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $13.61 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Schedule:

  • Monday to Friday
  • No nights
  • Overtime

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 1 year (Required)
  • Microsoft Excel: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

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