The Warehouse Manager is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and the product is available for sale to the customer. The Warehouse Manager is responsible for supervising and directly participating in the delivery of the merchandise to customer's homes. The Warehouse Manager is also accountable for the accuracy of receiving documents and provides supervision over merchandise deluxing and pricing operations. The Warehouse Manager with assist with supervising a team of hourly associates when the Store Manager is not present. The Warehouse Manager is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. The Warehouse Manager must have day, evening, and weekend availability to work.
Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage, and Associate morale
Leads receiving and delivery processes in training, assists in action plans to improve performance, and ensures daily execution.
Leads receiving and deluxing of merchandise throughout the unit
Prices products per American Freight Pricing Guidelines and leads efforts in unit's achievement of improved margins and cost recovery
Adheres to operational processes (i.e., receiving, delivery, replenishment, shipping, and Acct. 112) and ensures consistency and performance standards are met
Develops partnership with Logistics Services', Distribution Centers and Product Repair Services
Ensures that the store and delivery team adheres to safety policies and procedures including protocol for maintaining delivery vehicles.
Rings normal transactions at Point of Sale (POS)
Serves as a Key carrier and accepts overall 4 wall accountability
Interacts with customers and associates to address their concerns
Licensed and able to drive the delivery truck up to 26' & use basic GPS navigation
Ensures customer satisfaction by maintaining delivery schedule and a professional attitude
Completes basic hookup (e.g. connect dryer cord & vent) for qualified home appliances
Assists with store tasks including unloading trucks, loading customer vehicles, & moving product on the sales floor
Supervises hourly delivery associates and actively participates in delivery activities
Performs duties including routing, staging, and customer contact
Maintains facilities and housekeeping
Understands and communicates activities/trends in the unit and unique local issues to management