Nov 15, 2021

Professional Services Consultant, Customer Success

  • SmartDrive Systems, Inc.
  • Dallas, TX, USA
Full time Transportation Professional

Job Overview

About SmartDrive:
SmartDrive Systems gives fleets and drivers unprecedented driving performance insight and analysis, helping save fuel, expenses and lives. Its video analysis, predictive analytics and personalized performance program help fleets improve driving skills; lower operating costs and deliver significant ROI. With an easy-to-use managed service, fleets and drivers can access and self-manage driving performance anytime, anywhere. The Company has compiled the world's largest storehouse of more than 100 million analyzed risky-driving events.
SmartDrive Systems is based in San Diego, Calif., and employs over 500 people worldwide. SmartDrive recently received San Diego's Best Place to Work award! 2015 and 2016 and placed in the Top 150 Fastest Growing Private Companies by the San Diego Business Journal.

Primary Objective of Position:
We are seeking a senior level Professional Services Consultant to accelerate our customer's time to value, operational efficiency and ensure client success during trials and deployment. In this key, highly visible consulting role you will focus on Enterprise Clients within the Western Region and be a major contributor to the sales process, pilot planning/implementations and c-suite relationships between SmartDrive and our enterprise prospects and customers. You will have significant input from process assessment through development of business requirements and custom integration solutions to implementation, communicating and demonstrating a clear, strategic vision to the customer.This role blends leadership, professional impact, industry expertise, analytical project management and solution guidance to clients during pilots, deployment and implementation. You are KEY to our clients' satisfaction with our program, taking over the sales process once an initial pilot program is in place and successfully ushering the client through the process; ensuring the client experiences the full value of the program and SmartDrive captures the client's business.

Major Duties/Responsibilities:

  • You will work on all aspects of enterprise clients' projects and involved in all stages of the sales process from pre-sales to trial management to project managing complex, large-scale deployments.
  • Understand, identify, communicate and implement best practice solutions for customer planning needs as well as internal implementations and solutions
  • You will define immediate business value and produce solutions and ROI that fulfill the customer's needs, within budget and schedule constraints.
  • You will drive complex deployments of SmartDrive services while working side by side with C-suite customers to solve their unique problems across a variety of use cases.
  • You will be the Senior Program Manager for large-fleet rollouts and re-launch efforts through oversight and assistance in providing a clear picture of the onboarding process and integrating the Program into the client's safety culture.
  • You will implement processes, templates and reporting artifacts to capture and provide executive level dashboard reporting on trial statuses, key performance indicators and operational measures.
  • You will be the subject matter expert in such areas as safety program integration, effective program oversight and implementation, client communications strategies, change management, safe driving behaviors and data analysis.
  • You will develop and manage project plans based on the client needs and ensuring the program milestones and objectives are being met.
  • You will be Client advocate within SmartDrive and working with internal teams on client needs, future enhancements and to solve any issues that arise.
  • You will develop and deliver professional, effective presentations, program reviews and training to all levels within the client organization, including executives/key decision makers
  • You will analyze data and present rational, coherent and well developed solutions to client requests, at times before the client makes the request!

Minimum Job Qualifications:

  • BA/BS required with a Graduate degree a plus
  • Minimum 7 years of successful account management and strategic consulting experience in a large account environment.
  • Strong consulting, analysis, design and presentation skills. Ability to quickly explore, examine and understand Customer's complex problems and how it relates to the customer's business
  • Demonstrated success in managed services, trucking and fleet industry experience is highly preferred.
  • Exceptional ability to motivate and influence key contacts and decision makers.
  • Proven ability to listen, extrapolate information and analyze it in order to effectively provide solutions to client.
  • Ability to expand existing account relationships.
  • Excellent written and verbal communication at all levels within an organization.
  • Ability to effectively learn technical products, services and solutions and readily apply new knowledge and a track record of working effectively with technical and business functions.
  • Demonstrated success, with specific examples, managing complex projects with multi-disciplinary teams.
  • Must have the ability to travel a minimum of 50%

Job Type: Full-time


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