Nov 15, 2021

Detention Billing Specialist

  • Swift Transportation
  • Phoenix, AZ, USA
Full time Transportation Professional

Job Overview

Starting Pay Range: $17 - $22 per hour

Primary Purpose and Essential Functions: Increase equipment utilization and collectible revenue by monitoring equipment activity on a daily basis.
  • Audit records pertaining to company equipment while in detention status.
  • Review detention data based on stop-off arrival and departure records, GPS location and other dispatch records.
  • Review customer/driver files, validate detention time taken and ensure drivers are paid appropriately.
  • Request authorization from customer based on contractual agreements or on equipment/driver(s) utilized by customer.
  • Initiate billing process for approved power and trailer detention time. Inform payroll of detention payout amounts for drivers.
  • Provide recommendations to contracts and/or pricing regarding opportunities to increase detention revenue.
  • Collaborate with Accounts Receivable to resolve past due detention revenue and assist with collections.
  • For Intermodal Detention Analysts, track and send out container dwell data.
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
  • Proactively work to assist others in achieving the organization's objectives.
  • Skills: Must possess strong communication skills. Must be detail-orientated. Must be proficient at reviewing data from multiple sources. Must possess strong analytical abilities.
  • Education: Associates degree in related field or equivalent combination of education and/or experience required.
  • Experience Required: 1+ years experience in billing and/or customer service and/or operations required. Transportation industry experience preferred.
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