Nov 15, 2021

Order and Claim Processor

  • P3 Ventures LLC
  • Chicago, IL, USA
Full time Transportation Professional

Job Overview

P3 Ventures is a technology startup that offers a relaxed work culture, friendly co-workers, and a chance to develop software, logistics, and supply chain experience. Attire and environment is casual; work ethic, productivity, and professionalism are not.
As an end-to-end e-commerce company P3 Ventures offers a variety products but is focused on building software and logistics solutions within the home goods space. Accurate logistics, sound customer, supplier, and carrier support form the basis which all other areas of the company revolve around.
The Claims Mitigation/Order Processing position will give insight into the end-to-end workflow of the logistics, customer, supplier, and carrier support portion of the business. Position is hourly during initial training/evaluation period. Position becomes salaried with paid holidays and vacation after training period. Typical hours are Monday-Friday 9AM-10AM start and 5PM-6PM end.

Responsibilities

  • Mitigate customer disputes and process orders
  • Coordinate shipments from supplier to customer
  • Organize/file claim documents from customers and carriers
  • Manage claim/order related information through spreadsheets
  • Quick decision making for claims/orders
  • Create billing and shipping invoices
  • Maintain refunds, credit on file, and tracking information with suppliers/carriers

Required

  • Excellent communication skills - quick typer and effective verbal communicator
  • Ability to keep organized and prioritize tasks efficiently
  • Ability to handle difficult customer, supplier, and carrier disputes
  • Basic ability to navigate and manage spreadsheets
  • Basic software and web awareness (Windows OS, social media, email)

Recommended

  • Customer Service experience (1-3yrs)
  • Sales experience (1-3yrs)
  • College degree (bachelors or associate)

Job Type: Full-time

Pay: $14.00 per hour

Experience:

  • Customer Service: 1 year (Required)
  • Retail Sales: 1 year (Required)

Education:

  • Associate (Required)

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