Guest Services Manager - Fairfield Inn & Suites-Loveland (Loveland, CO)
Fairfield Inn and Suites-Loveland
Loveland, CO, USA
Guest Services Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Collaborate with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel, working with the corporate training department to develop action plans as necessary. -Effectively train guest service agents on proper front desk procedures. -Recruits, interviews and select, in conjunction with the General Manager, the most qualified candidates for front desk positions. -Prepare weekly schedules for front office staff. -Address performance deficiencies of front office staff through coaching, development and if necessary disciplinary actions. -Complete performance evaluations for front office staff timely. -Required reports are timely and of a quality that can be shared with corporate. -Rates are accurate and monitored daily. -Is proficient at managing inventory in the property management system. -Frequently meets with and reviews work generated by the night auditor. -Maintains regular attendance and is consistently on time. -Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code. -Performs any other duties as requested by manager.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.