Jun 11, 2022

Sr. Director, Infrastructure Service Delivery

  • ViacomCBS
  • New York, NY, USA
Full time Transportation Professional

Job Overview

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New York, NY, US, 10036


New York


Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.

Overview & Responsibilities

We at Paramount Global are on the lookout for a Sr. Director, Infrastructure Service Delivery! The Paramount Technology department supports our company through the delivery of a high-quality viewing experience, system infrastructure support, and crafting innovative ways for our employees to collaborate. Assuming you're interested in a strategy that has growth, transformation, and ongoing innovation where you can help "reinvent the broadcasting wheel", then please apply right now, because we're looking for you!


  • Working with predominantly application teams and various infrastructure SMEs (compute, storage, database, cloud, network, security, monitoring, operations teams) to build cohesive, re-usable, and compliant solutions.
  • Identify and handle technical interdependencies across the infrastructure stack.
  • Drive the creation of a well-balanced solution that optimizes technology, financials, and operations, both within a project, but also across the portfolio.
  • Build and/or aid in the making of dependable solution documentation.
  • Identify and chip in to governance strategies and implementation
  • Reduce or abstract infrastructure complexities from customers.
  • Improve process cohesion between various infrastructure disciplines, and at times, applications.
  • Drive solution automation and productization of complex integrations.
  • Build and maintain an excellent and efficient customer experience across the infrastructure service portfolio.
  • Predictable order-to-delivery process.
  • Construct product catalog

Basic Qualifications

The ideal candidate will possess the following knowledge, experience, and talents:

  • Requirements.
  • Design.
  • UAT.
  • Implementation.
  • Customer Service Oriented - solid grasp of differences between service delivery vs. technology delivery.
  • Proficient Communication Skills - communicate with all partners, such as the application team, developers, management, clients, and vendors; you must have the ability to convey technical language to other collaborators in non-technical terms.
  • Knowledge of infrastructure technologies (including cloud services, cloud automation, cloud governance, cloud security, etc.) and applications. Expertise specifically around the integration of these disciplines, such that design elements like scalability, resiliency, performance, cost, operation efficiency, security, and compliance are in unison across the solution stack for both the project and the portfolio.

Additional Qualifications

  • Technical pre and/or post sales experience.
  • Help the PMO create well thought-out project plans factoring in technical interdependencies.
  • Help projects stay on schedule and within budget.
  • Broad knowledge of computer software, hardware, and computer languages.
  • Process oriented.
  • M&E industry experience.
  • Strong analytic skills and critical thinking.
  • Strong proficiency in Excel, PowerPoint.

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create, to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to . Only messages left for this purpose will be returned.

Paramount believes in creating environments that allow our primary focus to remain on providing entertainment, education and information to our millions of viewers around the world. As part of this commitment to health and safety, Paramount requires COVID-19 vaccines for current U.S. employees, including all newly hired employees, subject to applicable law. Union employees are subject to the agreement reached between the Company and the applicable Union.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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