Jun 11, 2022

Appliance Service Technician

  • Downtown Appliance
  • Columbia, MO, USA
Full time Transportation Professional

Job Overview

Downtown Appliance is a local appliance sales and service company in Downtown Columbia. We've been in business for over 60 years and are known for our excellent customer service and knowledgeable sales and service associates. We are looking to hire a full-time service technician to join our team.

Complete in-home service calls for household appliances such as washing machines, dryers, refrigerators, stoves, microwaves, dishwashers, garbage disposals, etc.

Educate and assist customers in operation of their appliance.

Maintain a clean, organized job site and a well inventoried truck.

Work alongside customer experience coordinators and dispatchers to ensure overall success of the service call.

Requirements

Desired Skills and Experience

Minimum of 1 years' experience in appliance repair, refrigeration certification preferred OR willing to attend appliance repair school paid for by the employer

Ability to communicate with customers in a clear, confident manner throughout the entire service so that they are aware what is going on inside their home/business

Ability to create detailed job notes in the customer's account for future reference

Ability to both teach and learn by sharing thoughts/experiences with your coworkers in meetings and in one to one interactions

Willingness to try new ideas and recommend process improvements to your manager with the objective of improving efficiency/effectiveness

Frequent communication with fellow employees so that they know the status of each job for scheduling purposes

The ability to maintain a clean and organized work space both in a customer's property and your company vehicle

The ability to work safely and the motivation to help ensure that those you work with are working in a safe manner

Requirements

To adequately perform the duties of this job the employee is regularly and routinely required to sit, stand, walk, stoop, hear, and talk. The employee frequently is required to reach with hands and arms. The employee must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces. The employee must regularly lift and/or move 80lbs and up. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment can vary depending on the scope of work. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.

Benefits

Competitive Compensation

Company Provided Truck/Van

Employee retirement plan, plus company matching program

Health, Dental, and Vision insurance

Paid Time Off

Paid holidays

Paid Training

Monday thru Friday Hours


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