Jun 11, 2022

Logistics Sales Operations (EM6226)

  • Samsung SDS America
  • Santa Fe Springs, CA, USA
Full time Transportation Professional Transportation Sales

Job Overview

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

The Logistics Sales Operations will handle domestic and international transportation while optimizing operations and provide satisfactory customer service and maintaining data entry and reporting. This position includes Logistics Operation Management of trucking, ocean and air cargo.

To learn more about Samsung SDS America, Inc. please visit .


Handles domestic and international transportation from suppliers to destination.

Develops and maintains operational plans to include all business requirements of customers

Provides pricing for ocean/air/trucking freight with carriers, 3rd party logistics providers

Maintains daily communication with customer and 3rd party carriers to ensure all inventory and shipping orders in good place

SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance

Coordinates cargo bookings(Ocean/Air/Express) and manages delivery to destination correctly, ensuring that all related parties such as carrier, warehouse and truckers arrange shipment correctly

Troubleshoot all events from booking to delivery in a timely way

Daily liaison with customer, carriers, internal staffs to coordinate booking, pickup, tracking and proof of delivery with appropriate documentation

Maintain essential documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible

Perform activities to meet customer satisfaction and share business information with related parties through regular contact (i.e., phone, email)

Monitor account issues and communicate/liaison with management to implement/drive solutions

Recommend when changes are needed in current processes

Reporting as needed (Service failure report, claim/damage report, others)

Accuracy of data entry into Cello and other systems as needed

Monitors trend and report changes to Management for action

Logistics System Modules(FIS/TMS/WMS) capability to manage inbound and outbound shipments, transloading and KPI management


3+ years of work experience in freight forwarding or logistics industry (Ocean / Air Carrier)

Highly organized with ability to manage multiple projects, while paying close attention to detail

Excellent analytical and problem solving skills

Great interpersonal skills, with ability to communicate openly and effectively

Works well under pressure and has a sense of urgency

Strong work ethic

Outlook, Microsoft Office application such as Excel/Power point/Word

Bachelor's Degree preferred

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.


Benefits: Medical, Dental, Vision, Prescription, 401k, Paid Time Off (PTO)

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