Dispatcher

Responsible for monitoring and maintaining the Guest Safety department radio communication system, as well as monitoring all alarm systems on property.

Communicates with all departments and Guest Safety Officers, to ensure security preparedness in the event of an emergency or other situation, which requires immediate attention.

Monitors all alarm systems on property, and notifies appropriate in-house personnel and/or outside agencies as necessary.

Maintains accurate, thorough logs of all incoming and outgoing information.

Dispatches Guest Safety Officers to various areas of the property, as needed.

Issues numbers to incident reports and valuable lost and found items.

Maintains a working knowledge of Pala Casino facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.

Ensures that all Guest Safety Team Members are rotated sufficiently and that their thirty minute required breaks are adhered to.

Interacts with PBX Team Members relaying information as necessary.

Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.

Attend regularly scheduled departmental meetings.

Maintains inventory control of all supplies needed to successfully complete the essential functions of the job.

Perform other duties as assigned

Requirements

Minimum of six months in security, emergency response, or dispatch preferred.

Must possess excellent English communication skills both verbal and written.

Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to multitask.

Ability to use a two-way radio, Nextel radio phone system, and regular telephone.

Must have operational knowledge of the Guest Safety radio 10-codes.

Must have working knowledge and apply computer skills in both Microsoft Word and Excel.

Must be able to adapt to updated software tools and dispatch systems such as ITRAK or IDispatch, or other forms of upgraded systems applicable to dispatch

Ability to write routine reports and correspondence.

Must be able to acknowledge, monitor, and report on all property alarm systems, including elevator malfunction, fire alarms, intrusion alarms, and panic alarms.

Must have an ongoing working knowledge of emergency response procedures.

Must be able to monitor CCTV activity and systems.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Ability to apply commonsense reasoning to a variety of situations.

Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form.

Must have a working knowledge of all Guest Safety Policies &Procedures

High School Diploma or GED required.Benefits

When you become a part of "Pala Pride," in addition to working in an exhilarating atmosphere, we are proud to offer a comprehensive benefit package including the following:

Promotional Opportunities

Training and Development Opportunities

Group Medical, Dental, and Vision Plans

Employer Paid Life and Disability Insurance

Voluntary Life and Disability Plans

Flex Plans for Medical and Child Care

401 (k) Retirement Savings Plan

Flexible leave programs

Paid time off for Bereavement and Jury Duty

Employee Assistance Program (EAP)

Direct Deposit

17 days of Paid Time Off in the first year of employment

Paid Holidays

Free Meals

Free Parking

Discounts to local attractions

Eligibility for the various benefits offered above may differ based on job classification and length of service.